558h cm Privacy Policy — How We Protect Your Data

558h cm only collects information that is genuinely needed to provide its services. No additional data is taken. The two categories of data collected are outlined below.

Information you provide directly:

• Registration Details: Your name, date of birth, mobile number, and email address — collected when you create an account.
• Identity Verification Details: A photo of your national ID or passport — only required for large withdrawals or in cases of suspicious activity.
• Payment information: bKash number, Nagad number, or bank account details — used solely for processing transactions.
• Support Contact: Anything you write in live chat or email is saved for the purpose of resolving your issue.

Automatically Collected Data:

• Device information: Your device type, operating system, and browser — collected to improve the mobile experience.
• IP Address: For security verification and fraud prevention.
• Activity logs: Games played and login times — collected to maintain security and improve service quality.
• Cookie Data: To remember your preferences on the site and improve our services.

Data collected by 558h cm is used only for specific purposes. The reason for each use is clearly outlined below.

• Account Management: Your mobile number and email are used for login verification, password resets, and security notifications.
• Payment Processing: Payment information is used solely to process deposits and withdrawals. It is not used for any other purpose.
• Support Services: Our support team can access the information needed to resolve your issue. Full payment details are not visible to them.
• Fraud Prevention: Device and IP information is analysed to detect multiple accounts or suspicious activity.
• Service improvement: Which games are most popular, where issues occur — these patterns are analyzed to improve the platform. This data is not personally identifiable.
• Marketing Communications: With your consent, you may receive SMS or email updates about 558h cm bonuses and offers. You can opt out at any time.

558h cm will never sell your data under any circumstances. However, in limited cases, specific information may be shared with trusted partners solely for the purpose of delivering our services.

• Payment Processor: Only the information necessary to complete a transaction is shared with payment partners such as bKash, Nagad, Rocket, and banks.
• Game providers: Providers such as Evolution Gaming and Pragmatic Play may access limited data to ensure game fairness. They do not have access to your identity.
• Security infrastructure: We work with trusted security firms for fraud detection and cybersecurity.
• Legal obligations: A limited amount of information may be disclosed in response to a valid order from a court or law enforcement authority. Where possible, you will be notified in advance.

558h cm understands that financial data is the most sensitive kind — which is why payment data has its own dedicated layer of protection.

• Tokenization: Your bKash or bank number is not stored directly — it is held as an encrypted token that is only active during a transaction.
• Masked Display: When you log in, only the last 4 digits of your payment number are displayed — never the full number. Even our support team cannot view the complete number.
• Separate servers: Payment data is kept on a separate, more secure server with strictly limited access.
• Regular Scans: Regular security scans are carried out on the payment system — any vulnerabilities discovered are fixed immediately.

If you ever suspect your payment information has been compromised, contact 558h cm support immediately and change your mobile banking PIN.

Cookies are small files stored in your browser. 558h cm uses three types of cookies.

• Essential cookies: Remembering your login state and keeping your session secure — the site cannot function properly without these.
• Functional Cookies: Remembers your language preference and game settings. Disabling these cookies means you'll need to reconfigure your preferences each time you visit the site.
• Analytics Cookies: To understand which pages are visited most and where issues occur — this data is not personally identifiable.

You can disable non-essential cookies from your browser settings. However, some features may not function properly as a result.

558h cm does not retain any data longer than necessary. The retention periods for different types of information are outlined below.

• Account Information: Retained while your account is active. Once the account is closed, most data is deleted within 30 days.
• Transaction Records: Retained for up to 5 years for legal reasons. This is a requirement from financial regulatory authorities.
• Support Contact: Retained for 1 year after resolution — so we can assist you faster if the same issue arises again.
• Security Logs: Retained for up to 12 months for fraud detection, then permanently deleted.
• Cookie Data: Session cookies are deleted as soon as you close your browser. Persistent cookies last a maximum of 1 year.

You have specific rights over your personal data at 558h cm. Contact support to exercise any of these rights.

558h cm strictly prohibits account creation by anyone under 18. Our policy on this is unambiguous.

• Date of birth is verified at registration. If a user indicates they are under 18, the registration cannot be completed.
• If it is later found that a member opened an account while under 18, the account will be closed immediately and no balance will be refunded.
• 558h cm does not intentionally collect any information from users under the age of 18.
• If a minor has accidentally created an account, a family member can contact support and immediate action will be taken.

For any privacy-related questions, requests, or complaints, please contact 558h cm directly.

• Live Chat: The fastest option — click the chat button on any page of the site. Bengali-language support is available 24/7.
• Email: support@558hcm.net — it is best to send requests for data deletion or download by email.

For data-related requests, please contact us from your registered mobile number to verify your identity. Requests from a different number may require additional verification steps.

This policy may be updated from time to time due to technology or legal changes. 558h cm is committed to being transparent about every update.

• Prior notice of any significant changes will be sent to your registered mobile number or email address.
• The date of change and version number are always displayed at the top of this page.
• Continued use of the site after changes take effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you can close your account and withdraw your balance.